Rates Group Autotransact Online Reservation Terms & Conditions

These Terms and Conditions ("Terms") describe the rights and responsibilities of you and us in relation to your reservation of a vehicle through this website.

Reserving your car online

On our website there is an option to pay £99 to reserve a car for 72 hours. By paying a fully refundable reservation fee on it. The prices displayed on our site are inclusive of VAT.

If you decide to reserve a vehicle by paying a reservation fee, you will be asked to enter your personal and payment card details (see the ‘Paying a Reservation Fee’ section below). Please note that payment of this reservation fee means no obligation to buy. This fee is merely to cover the cost of us removing this vehicle from sale for you to attend our Dealership to view it.

Paying a Reservation Fee

If you choose to reserve a car by paying a reservation fee, you will be asked to enter your personal details, address and payment card information. When you click on "submit payment", the amount of the reservation fee will be debited from your payment card immediately.

After paying a reservation fee, you will receive an email from us that acknowledges receipt.

Please note that this does not mean that your reservation has been accepted. Please note that under no circumstances does payment of this reservation fee create a legally binding contractual arrangement for the sale of the vehicle to you. All reservations are subject to acceptance by us, as we need to check that the car has not already been sold or reserved earlier by someone else. We will confirm our acceptance of your reservation by sending you a confirmation email (the "Reservation Confirmation").

Your vehicle will be reserved for 72 hours after the deposit has been made. Please note that should you fail to attend within this timescale and/or complete the purchase within this timescale, the reservation fee will be immediately refunded to you, unless we have expressly agreed with you to withhold the vehicle for longer.

We will be in contact with you within 72 hours to discuss the next steps required to complete your purchase.

Please note that if you wish to test drive the

vehicle please remember to bring your Driving Licence with you.

Cancelling Your Reservation

If you decide not to purchase the vehicle, you can request a refund of the reservation fee at any time prior to the full purchase of the vehicle. Your reservation payment will be refunded in full, usually within 5-10 days. Cancellations of a reservation should be submitted to our email: info@rates.co.uk


We will use the information provided in accordance with our Privacy Policy


Payments are processed securely by our payment processor partner, Stripe (and its global affiliates). When you are paying a reservation fee, you will need to enter your debit or credit card information. You warrant that you have appropriate authority to use the payment card details which you enter. By entering your debit or credit card information, you agree to the use of that information by Stripe for the purpose of paying the amount due and processing your payment.


Used vehicles are supplied from a number of different sources, including part-exchange, ex-demonstration vehicles, courtesy vehicles, manufacturer and business user vehicles and as such may have had multiple users. Please be advised this does not affect your statutory rights.

Complaints and Dispute Resolution

For any complaints, please email info@rates.co.uk with details and one of our team will be in contact with you to discuss.

Privacy Policy

You can find our privacy policy here along with details of managing your data and marketing preferences.

Other Legal Terms

We will not be liable to you for any failure or delay in our performance under these Terms is caused by circumstances beyond our reasonable control (such as acts of God, war, terrorism or industrial action). No other person has any right to enforce any of these Terms. Any waiver of any provision of the Terms will be effective only if in writing and signed by us. Each of the paragraphs in these Terms operates separately. If any courts or relevant authority decide that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. Any rights not expressly granted herein are reserved.

These Terms and your use of the Service, including any dispute or claim (whether in contract, tort or otherwise) arising out of or in connection with them, will be governed by English law. We both agree that the courts of England and Wales shall have exclusive jurisdiction over any such dispute or claim. However, we acknowledge that in certain cases, if you are purchasing as a consumer, applicable law may allow you to bring a claim (or be sued) in your own jurisdiction.