You always feel so important when you enter Rates, you are treated as if you are the most important customer they have, itreally is like my family, I know that is corny, but it is how I feel. There is an atmosphere at rates that is quite unique, everybody smiles. Even othercustomer smile, so it not only me they make happy. I have been returning to Rates for many years now, I actually went to an independent dealer a couple of years ago but the lack of customer service sent me straight back to Rates, and I will not stray again. It’s actually work paying a couple of pounds a month more just the customer service

Mrs Stone

Personal, attentive, service provided keeping me advised all through the process. No further improvement needed at this time

Mr Talbot

No need to change the great service

Mrs Humphrey

Excellent customer service and care from the staff

Mr Sorenson

Nothing could be improved it went well

Mrs Russell

I have always had a great experience at Rates the Staff are very welcoming and pleasant to deal with Keep up the good work

Mrs Hodgson

Speed of response, technical knowledge provided and ability to deal with same day

Mr Fahey

I found everyone I spoke to very helpful and very polite

Mrs Boyd

The car was picked up and brought at the time agreed, car cleaned inside and out. No improvements necessary all veryprofessional

Mr Girling

Everything went well from start to finish. No improvements needed

Mr Woods

The collection and delivery service is excellent and allows me to get on with work without inconvenience. The added annual breakdown cover with the service is good value for money The communication from the service desk is always excellent along with the follow up call

Mr Mahoney

Nothing to improve. Over the years I have come to trust Rate of Grays. Even though EAG are nearer to me I take my car to Rates. I love the service they provide to come to Dunton to pick up my car and then return it tome washed. I really like the way that you now get an email and a video of the inspection work being carried put and an explanation of what is wrong

Mr Dowding